Help & support
Quick answers below. Still stuck? Send us a message and a person will get back to you by email, usually within a day.
Common questions
Why didn't a moment get clipped?
Hypecut clips when chat's pace jumps past the channel's clip line. Raise Sensitivity in the channel's settings to catch more. If Twitch refuses to make clips for a channel (clips turned off, or subscriber-only), Hypecut pauses it for 30 minutes and flags it on Channels; the streamer needs to allow clips on Twitch.
How do credits work?
One credit makes one video, the render where Hypecut picks the cut and writes the hook. Twitch clips, failed renders and edits to a video's text or framing are free. New accounts get 20 free credits; plans add a monthly allowance, and a pack adds 100 that never expire.
My videos aren't going to TikTok.
Approved videos go to your TikTok drafts, and you publish them from the TikTok app. Check TikTok is connected in Settings → Connections; TikTok allows at most 5 pending drafts per account in any 24 hours.
How do I change or cancel my plan?
Settings → Plan & usage → Manage billing. Upgrades apply right away; downgrades and cancellations at the end of the billing period.
How do I remove the Hypecut watermark?
Free-plan videos always carry it. On a paid plan, turn it off per channel in that channel's Videos settings.
Contact support
Or email support@hypecut.stream.